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Returns and Exchanges
Customer satisfaction is our top priority. We thrive in achieving perfection when it comes to your order. We guarantee 100% accuracy on prescription and contact lens orders and will replace your lenses free of charge if they are not according to your doctor’s original prescription. Doctor’s prescription changes will be credited at 50% towards the purchase of new lenses.
Exchanges:
We offer a one-time exchange only policy on the return of any eyeglass or sunglass purchase made within 14 days from the day the product was received by the customer. Prescription lenses are final sale, but if you wish to purchase new lenses, we will credit 50% of the original lens price towards the cost of new lenses. An additional $7.95 will apply to all exchanges to cover shipping costs. Before exchanging any item, please obtain an RMA (Return Merchandise Authorization) number by contacting us at via e-mail at: 1eyeweargrp@gmail.com. We will respond to your request within 24 hours with the RMA #.
Defective exchanges and incorrect products received will be exchanged at no cost. Please contact us within 24 hours of receipt of your product so that we may issue you a Return Merchandise Authorization (RMA) and a complimentary shipping label.
Please include in your boxed return a copy of your invoice, best day time telephone number, what you want to exchange your item for, and the RMA# written on the invoice as well as on the outside of the package. Packages which do not include an RMA# will be refused. Please ship exchanges to the following address;
Exchanges (RMA#)
EyeDocShoppe Optometric
4607 Lakeview Canyon Rd. Suite 636 Thousand Oaks CA 91361
Cancellations:
If for any reason you would like a cancellation on your order please contact us within 24 business hours from your order being placed, There will be a $12.95 cancellation fee per item cancelled.
Returns:
If for any reason you are not completely satisfied with your frames you may return them within 14 days from the day it was received. Refunds will be issued within 7 business days from arrival date at our office. Non-defective products that are returned and not exchanged will be charged a 25% restocking return fee per item returned. The buyer pays all shipping costs back to our offices. If there was a shipping fee paid at the time of purchase, the full amount of the product purchased will be refunded.
SPECIAL DESIGNER LINES WHICH INCLUDE MIRA-FLEX . THEY MAY ONLY BE EXCHANGED FOR THE EXACT SAME PRODUCT IF MANUFACTURER DEFECT OCCURS.
Before returning any item, please obtain an RMA (Return Merchandise Authorization) number by contacting us at our e-mail address:1eyeweargrp@gmail.com. We will respond to your request within 24 hours with the RMA #. Items returned must be in their original packaging without any signs of use. Any returned products which have been worn, damaged, or not in their original packaging will be charged a 20% restocking fee in addition to the $12.95 per item return fee.
Returns must be made within a 14 day period of receipt. Any returns made after a 14 days period will be charged the 20% restocking fee in addition to the $12.95 per item return fee. There will be no returns on any products after 30 days from the day or delivery.
Please return products via USPS, UPS, FedEx, or any means or delivery which provided delivery and signature confirmation. We cannot and will not be responsible for any packages lost in transit to us.
Please include in your boxed return a copy of your invoice, best day time telephone number, RMA# written on the invoice
as well as on the outside of the package. Packages which do not include RMA # will be refused. Please return packages to
the following address;
Returns (RMA#)
EyeDocShoppe Optometric
4607 Lakeview Canyon Rd. Suite 636 Thousand Oaks CA 91361
Manufacturer’s Warranty Policy:
You receive the same warranties we receive from manufacturers and suppliers, allowing you full advantage of the warranties available. Also please note discontinued products do not have warranty therefore, any product purchased that becomes discontinued before warranty period ends will have its warranty voided. Every manufacturer provided different warranty policy; please contact our customer service for further details on specific brands.
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